Today we once again proudly discuss with our deep diverse management team. Today we discuss complex retention, Winback, customer care, SMB sales, the increased importance of post-COVID-19, and some of the channel strategies going forward. The new normal has accelerated the use of self-help, virtual communications, and collaboration. ECommerce has accelerated in retail and thus the virtual contact center provides the critical last mile.
#diversity #inclusion #workathome #workfromanywhere
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